Refund Policy

JYC Family Importers works hard to ensure that our customers are satisfied with their orders. If you received the wrong item, a damaged item, or an incomplete order, please take the following steps to alert us. No one is more disappointed by these issues than we are, and we’re always eager to correct them.

  1. Take a photo of the item(s) in question. It will help us educate our partners.
  2. Email us at including the photo and issue.
  3. We’ll get back to you ASAP.